Cancellation Policy 

At Peonypearl, managed by Frost Bloom Dynamics Private Limited, our goal is to ensure a smooth and worry-free shopping experience. In this policy, references to “we,” “our,” and “us” indicate Frost Bloom Dynamics Private Limited, while “you,” “your,” and “user” refer to you, our valued customer.
We recognize that shopping decisions can change, which is why we've outlined our cancellation guidelines below.

Cancelling Orders Before Dispatch

You may cancel your order under the following conditions:

• Cancellation is allowed within 24 hours of placing the order or before it is dispatched, whichever occurs first
• To proceed with a cancellation request, kindly contact our customer support team via email
• If your order meets the cancellation conditions, a full refund will be initiated to your original payment method within 5 to 7 business days

If the Order Has Already Been Shipped
 

• Once your order has been shipped, it cannot be cancelled
• However, once the product is delivered, you may initiate a return request in accordance with our Return & Refund Policy

Changes to Order Details
 

• At present, we do not offer modifications to the items or shipping address after the order has been placed 
• If you need to make changes, the existing order must be cancelled (if eligible) and a new order should be placed with the updated details

How to Cancel Your Order

For all cancellation-related questions or requests, please reach out to our support team at:
frostbloomdynamicspvtltd@gmail.com

We appreciate your understanding and continued support. If you require any help or have queries, don’t hesitate to get in touch with us.