Shipping and Delivery Policy 

At Peonypearl, operated by Frost Bloom Dynamics Private Limited, we are committed to providing a seamless and hassle-free shopping experience. In this policy, references to “we,” “our,” and “us” refer to Frost Bloom Dynamics Private Limited, while “you,” “your,” or “user” refers to you, our valued customers.
This policy outlines the procedures related to the shipping of products purchased from our website. By placing an order, you confirm your acceptance of the terms described below.

Delivery Service Availability
 

  • We currently provide shipping services to all serviceable pin codes across India.
  • International deliveries are not supported at this time.


Order Processing Timeframe
 

  • Orders are typically prepared for dispatch within 1 to 2 business days, excluding weekends and public holidays.
  • Once your order has been processed, you will receive an email confirmation sent to your registered email address with full order details.


Delivery Timeline
 

  • Our estimated delivery time ranges between 3 to 8 business days from the date of dispatch.
  • We strive to ensure prompt delivery of your fashion must-haves.


Failed Delivery Attempts

In the event that the delivery is unsuccessful due to:

  • An incorrect or incomplete shipping address
  • The recipient being unavailable at the time of delivery
  • Refusal of the order by the recipient

The shipment will be returned to our warehouse. Customers may initiate a re-delivery request once the issue has been resolved.

Items Damaged or Lost in Transit
 

  • If your package arrives in damaged condition, please contact our customer support within 48 hours of receiving the item. Include clear photographic evidence of the damage.
  • In the event of a lost shipment, we will coordinate with our logistics partner to verify the matter and arrange for either a replacement or a refund, based on the outcome.


Contact Details

For any questions or concerns related to shipping or delivery, please feel free to get in touch with us at:
frostbloomdynamicspvtltd@gmail.com

Thank you for choosing us! We’re dedicated to delivering your orders quickly, safely, and reliably.